127 thoughts on “About”

1. Nikon D610 + D600
   Having issues tethering to Lightroom 5

   any suggestions?

2. @Inez,

   Lightroom 5 does not support the Nikon D610. You need Lightroom 5.5 or greater.

   Here’s a link to a thread on Adobe’s site about the issue. You will probably find a fix there. There seems to be a few things to try:
   https://forums.adobe.com/thread/1229727

3. Whats the deal with the Case Air system and Sony, can we use this set up with the Sony A lll and the Sony A R lll bodies?? thx

4. Hi Jake, the Case Air currently works only with Nikon and Canon cameras.

5. My images will not auto download into Lightroom

6. Is there a plan to expand the Case Air to work with Sony?!

7. We’d love for Case Air to work with Sony as well!

8. Sorry to hear that Norman, maybe we can help! Please reach out to us at customerservice@tethertools.com.

9. The Case Air Wireless product is very appealing, but in checking the reviews on the Amazon website, I find 31% of the reviews are just ONE star out of five. Comments range from disapproving to nearly violent, “DON’T BUY THIS PRODUCT!!” Most of the complaints have to do with reliability–the units simply do not function for very long.

   If one-third of Case Air buyers are dissatisfied, I’d say you have a problem. Are you working to improve this product?

10. Hi Richard, great question. We’ve done numerous updates to the Case Air app and firmware to help stabilize and improve the user experience. In addition to it being a more solid product since launch, we’re also available via customer support if needed, and if worse comes to worst and you don’t like the product we back it with a 90-day money back return policy.

11. I went to a wedding with a photo booth. It was amazing! I have a Canon 60D and Lightroom CC 2015. What cables do I need to shoot tethered and what else do I need for a full blown photo booth? Ex: c stand

12. Hi. I’ve been using your cables for a couple years, they are great! However I recently bought a USB C cable to connect my Lenovo X1 2018 tablet PC to my 5Div with Capture One and I’m getting terrible crashes on the camera related to connection problems. I also tried same cable with my desktop PC and experienced similar problems. My question is, is it likely it’s a bad cable or an inherent problem with C1 and USB C ? I’m getting another cable on Monday and will test that cable then. Any thoughts, advice would be appreciated. Thanks.

13. I am using CamRanger successfully to tether to either my iPad or iPhone. I have a situation where I would like to use live view with my Nikon D850 but I want to release the shutter on the Nikon, not remotely from the iPad or iPhone. Is this possible?

14. I had a Canon 5D mark IV and now have a nikon D850. It appears to have the same connection for tethering to my mac. Is this true?

15. Hi Wendy, you likely need the TetherBoost Pro — read more about why and what the product is here: https://www.tethertools.com/when-and-why-is-the-tetherboost-necessary/

16. Regarding the Case Remote wireless system:

    Does anyone else have trouble with the thumbnails not rendering?

    I have tried about everything.

    Greg

17. Hello,
    When will (or will not) the Sony a7Rmk3 or a9 or a7mk3 be compatible with the Case Air?

18. We don’t have any current timetable on adding Sony camera support.

19. Which is the correct cable for the Canon 5D Mark IV? What is the cost of it and is it also on sale right now?
    Thank you.

20. Hi Scott, this site should be of help — https://www.tethertools.com/camera/canond-5d-mark-iv/

21. I have a Nikon D200 and D3s. I haven’t tethered in a while but thought I’d start using again (worked fine in the past). I have Lightroom 5 and a tether cord that I’ve used successfully in the past. For whatever reason, neither camera’s can connect to either of my macBook pros. I’ve tried different cords, I’ve removed the cards, I used a card with no pics, I’ve shut down the camera, Lightroom and the computer. No combination of troubleshooting seems to work. Lightroom is not detecting the camera. Any help would be most appreciated.

22. When using a tether cable from my camera to my mac laptop the photos obviously display on my laptop screen but are not stored on the memory card in the camera. I have had a few situations where the photo is not displayed on the laptop and also not stored on the memory card and therefore lost altogether. Is there a solution where all photos taken are stored on the camera card as well as the computer memory?

23. New tether tools not reading the camera.

    I teach high school photography. I just got the 8 pin and 5 pin for my Nikon D5300 and D3400 student cameras. We struggled to get the camera to be recognized when using it for the first time.
    We updated all Lightroom software as well.

    When initially setting it up and then during usage, the camera would not be recognized periodically. At one point, it said it didn’t recognize/see a camera but it still took photos.

    We use card readers more than download cords and so those ports should not be that overused. Is there a way to make the cable maintain a tighter connection. It seemed that when we held in it or kind of pushed on it, it worked better but it was annoying to have to do that. What would you suggest as the more secure method of preventing accidental disconnection? We are using USB A (2) connections for older iMacs and Dell laptops. The Jerk Stopper looked interesting and I’ll probably try that but I not nuts about having to switch those around to different cameras all the time. I see the strings getting broken pretty quickly and then there’s nothing. May I suggest a scissor clip instead.

    Thanks…

24. Just bought a Tether Boost Pro USB 3.0 but cannot connect my D810 to Lightroom 6.10 via my MacBook Pro, have update D810 firmware and have latest updates on MacBook Pro. Is this a Nikon D810 or a Mac Book issue?
    Any assistance would be appreciated.

25. For architectural photography, tether tools case air wireless, would it be perfect to zoom in and see with sharpness? Would it be the hand on the wheel for the architectural photographer?

26. Glenn, please call Tether Tools customer support. We can help get the issue diagnosed.

27. Sue,

    Please contact Tether Tools customer support (480) 284-4114. We can help diagnose problems much better over the phone.

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