78 thoughts on “About”

1. Hi – Are you planning to come out with a Case Relay Camera Coupler for the new Panasonic LUMIX FZ-2500 model? And, if so, do you have an estimate as to when?

   Thanks…ERIC

2. Hi Eric, good news! The LUXIX FZ-2500 uses the CRPBLC12 coupler.

3. Hi, I bought a used case relay from B&H New York. Have connected the relay to my Canon 5D Mk III and installed app on my Ipad Air. The Ipad, Canon and Case are all running latest software / firmware as appropiate.

   The relay connects to the case network and displays the cameras settings in the window. Further any changes to camera settings are reflected in the display. However the app is entirely unresponsive – wont fire camera or access settings screens or example. No error messages are displayed. Any suggestions how to resolve as was excited to acquire a wireless tehering solution but what I have got is useless.

   I am based in the UK.

   Regards

4. Hi Steve, I’m sorry to hear about the technical issues. Hi Jerry, please email us at customerservice@tetherools.com for support. Thank you!

5. Hi, guys, huge fan and own a few or your products. Are you planning on coming up with USB-C tethering cables? Thanks! xx JC

6. best Tether Tools
   I want to use your Case Air wireless interface for my photobooth.
   This photobooth I myself developed the software in Visual Studio C # 2015. Could it be possible that from my software (sour code) Canon camera could operate? take a picture or live view is the most important.
   Can I Case Air operate in any way without a USB cable?
   So would be great over WiFi.
   My thanks and best regards,
   Henk de Back

7. Hi Henk, the image sends over Wi-Fi, no long cables necessary.

8. Hi, is your wireless thethering compatible with Sony a99(II)?

9. Hi Fred, the Case Air does not work with Sony cameras.

10. Will you be making a cable for the newer Hasselblad H6D that uses the newer USB3 cable.

11. Hi David, we’re currently working on a number of USB-C cables, including a USB 3.0 to USB-C cable but we do not have a timetable for release as of yet.

12. Hello

    I have Olympus EM5 Mk II and need to get tether cablem but I don’t see the Cable that compatible for EM5.

    It suggests that I can get extension cable for it.
    Should I order TetherPro USB 3.0 SuperSpeed Active Extension Cable oar USB 2.0 ?

13. @Guni,

    The Olympus EM5 Mark II is a USB 2.0 camera. It is a proprietary USB connection cable, so you will use the cable that came with the camera with our TetherPro USB 2.0 Active Extension.

14. Hi Josh
    Thanks for your reply. One more thing as I get an email about TetherBoost Pro, can I use that? as that’s an USB 3.0.

    cheers

15. Hi…I have the original 5D..I am currently tethering from CAMERA to older MacBook Pro via USB.
    Now that I am getting my new MacBook Pro…it all THUNDERBOLT.
    Do you have a cable to go from CAMERA to THUNDERBOLT or do I need to stick with classic usb adapter???

    F

16. @Frank,

    You’ll use your existing cable with the USB adapter from Apple.

17. Using thethertools cables with my D3 and D750 any movement of the camera causes the connection to fail. I have tried various cables and have the same problem with those cables.

    Are you aware of this problem with nikon cameras? Any suggestions to fix this problem?

18. @Brett, what operating system and version are you using? What software are you tethering into? Which version of that?

19. Are you guys going to support the new Fuji GFX 50s system any time soon?

20. @Colin,

    You bet: https://www.tethertools.com/camera/fujifilm-gfx-50s/

21. I love my X-Lock cover and X-Lock Hand grip and Connect Lite. However, I went to use my X-Lock Hand grip yesterday and the “X” was loose in my bag. The nut that holds the “X” on was missing. I looked all over my bag but did not find it. You sell a replacement for the hardware but provide no nut. I am thinking this is going to be hard to find. Would you help me?

22. Hi Dennis, sorry to hear that. Please email us at customerservice@tethertools.com and we’ll do our best to help you resolve this issue. Thanks!

23. Is there a solution to tether a Nikon D5600 to a new Macbook Pro w/ USB-C ports?

24. USB cable to an adapter, no USB-C direct cable yet.

25. I have tried several combinations of Nikon cable to USB adapter and cannot get the Mac to recognize the camera.

26. I just got my unit, plugged in and ready, but focus does not work. I have the camera icon selected, auto-focus is set on the lens itself, live view works but when I touch on the image it acts like it is trying to focus for a second and then nothing happens. Any other settings that might cause this not to work?

27. I see that the Tether Tools app has overridden my camera settings for saving RAW format only, and has replaced with jpg files saved and no raw, I realize that the app may need the jpg files to show previews, but how do I get it to still save the RAW files I want also?

    TIA,

    Ken

28. Ken, support is best handled through customerservice@tethertools.com and you can find all kinds of documentation at https://www.tethertools.com/airfaq

    When you make changes in the Case Remote application, it does change the settings on your camera. It’s a two way communication. If you need both file formats, place your camera in JPG+Raw setting. In the settings of Case Remote you can choose to not send RAW files over Wi-Fi.