Setting the Download Location for Case Air on Mac

Posted by: on Dec 14, 2016 | 15 Comments

When you have the Auto Download setting turned on or you manually choose to download an image in the Case Remote app, you may be wondering where the file is stored on your computer. On the Mac, you can quickly find and change this location by following these steps (for Windows, read this article):

  1. Click on the Settings Button.
  2. Under the General section, you should see Download Location. Click the folder icon to change the path.
  3. When the browse files dialog opens, select the path where you would like to have images saved. Please note that Case Remote will create a sub-directory in the folder you select. That folder will be named after the camera you are using.

Using these settings, you can separate your Case Air photos by session, date or what ever naming convention you need to use. This is of vital importance for finding the location if you are setting up Auto Import folders in Lightroom or Capture One.


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15 thoughts on “Setting the Download Location for Case Air on Mac”

  1. Hello, I’ve just bought the CaseAir and installed and set it up on a Mac. It’s working ok but the CaseRemote software is not automatically refreshing to show new images and it’s also not automatically downloading onto my computer. I have to manually select and download the image. Could you help? I can’t find any support on the website.

  2. Hello Josh,

    Thanks so much for ther quick response! I did set both the auto thumbnails and auto download on in the settings and I’ve changed the download folder to one I created as well but nothing it’s not working properly. The CaseRemote app is not automatically refreshing unless I click on a different tab and then come back to the photos tab then it will display the thumbnails.

  3. The photos tab is just a view of your SD card contents. I ran into this issue yesterday and the solution involved, removing the Case Remote software from the Mac, doing a reboot, and then re-installing the software from the App Store. Would you mind giving that a try?

  4. If I restart the application, the specific shooting folder I set is reverted to the default. Is there a way to lock it so it always automatically shoots to that custom folder on re-start?

  5. Changing the download folder on mac is useless because every time you restart it defaults back. Do you realise that most photographers use the mac?

    The hardware is useless for working with lightroom tethering because the download location can not stay set.

    You just released a bug fix version on the mac store but this issue still remains. For photographers this makes the hardware almost useless.

  6. Any idea when this will be sorted out? It is so frustrating having to reset the download folder each time.

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